Spa Isha

Privacy Policy

Spa Isha Aromatherapy Privacy Policy

This privacy policy explains why we collect personal information about you and how we use it.
Spa Isha Aromatherapy is based at 2 locations:

  1. Spa Isha Aromatherapy,2nd Floor Hanwell Health Centre, London, W7 1DR
  2. Spa Isha Aromatherapy, Upton Road Medical Centre, Colne House, 21 Upton Rd, Watford WD18 0JP

Our contact details are:

Tel: 0800 3688807

We collect personal information from our clients and from our students.

What information do we need from clients in order for your treatment to go ahead?

  • Contact details
  • Name
  • Address
  • Phone number
  • Email address
  • Your age
  • Information about your health, wellbeing, lifestyle and medication.

What information do we need from students in order for you to enrol and be taught by us?

  • Contact details
  • Name
  • Address
  • Phone number
  • Email address
  • Your age
  • Previous qualifications and work experience


Why do we need this information?

For the purpose of treatments, we need the information above in order to ensure that it is safe for us to provide your treatments, to allow us to provide the best, tailored treatments for you, and to meet the conditions of our insurance and professional registrations. You do not have to share your personal data with us, but if you do not we cannot offer you a treatment, or may require you to sign a disclaimer.

For the purpose of education, we need this information to ensure that you fulfil the enrolment criteria set by our awarding authorities. We also need information to be able to conduct our training, including contacting you with course information and for training purposes.


How long will we store your information?

We will store your information whilst you continue to receive treatments from us. Once you stop receiving treatments, we will store the information for 7 years after the date of your last treatment, or for 7 years after you have reached the age of 18 if you were under 18 when your last treatment took place. For students we will retain the information for 7 years after the end of your course.



If you have consented, we may also send you information about the products and services we offer using the information you have shared with us, but you do not have to agree to this for your treatment or training to go ahead.

When completing an enquiry form on our website, on paper during your first visit or when booking online via Treatwell –we will specifically ask you for consent to being contacted for marketing purposes using the following methods: post, email, phone, SMS. You may withdraw this consent at any time by contacting us by phone or email.


Will we Share Your Information?

Spa Isha will not share your information with any person or company outside of Spa Isha Aromatherapy. The information we collect from you is confidential and only available to our therapists and admin staff.

Student information may be shared with course awarding bodies

If we need to share your information for any other purposes with any other party, we will seek separate additional consent for this.


Who Can I Complain To If I Feel You Are Not Handling My Data Correctly?

If you believe we are not handling your data correctly you have a right to make a complaint

Please contact Kalpna, or call us on 0800 3688807.

If you are unhappy with our response, you should then contact the ICO (independent commissioner’s office) by contacting them or using the following web page